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Thank you for your interest in r+h. If you would like to carry our product collection in your store, please call or email us. We would love to hear from you!
(952) 279-1360
info@russellandhazel.com
place an order
+ Order by email: info@russellandhazel.com
+ Order by fax: (952) 929-2212
+ Order by phone toll-free: (888) 254-5837
order requirements
+ $500 opening order minimum.
+ $150 replenishment order minimum.
+ Small order charge: orders under $150.00 are subject to a $10.00 handling charge.
payment options
+ Visa, MasterCard and American Express.
+ First time buyers must pay by credit card.
+ Net 30 day terms will be granted upon receipt+approval of credit references for all replenishment orders.
+ If prompt payments are not made, all subsequent orders will need to be prepaid by credit card.
shipping details
+ All orders will ship FOB Minneapolis within 24-48 hours upon receipt of order.
+ Our preferred shipping carrier is UPS Ground.
+ Pricing is based on weight and distance. Please call for any special shipping requests.
+ We would be happy to email tracking details by request.
out-of stock items
+ We will take every measure to ship complete. On occasion, however, we are out of stock on certain items due to demand.
+ Unless otherwise requested, we will ship orders as ready and backorder any items not in stock. We will automatically send your backordered items when available.
returns
+ Please inspect your order carefully. Any damaged, defective or incorrect items must be reported to us within 7 days of delivery for credit or exchange.
+ Please email info@russellandhazel.com for return information and process. We will not accept any return without a RA number.
+ All shipping and handling fees are non-refundable.
+ 5% restocking fee on returns.
+ Dated materials cannot be returned.
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